Force Supporting The #unsungheroes Of International Control Room Week

Force Supporting The #unsungheroes Of International Control Room Week


Thursday 14th Nov 2019


North Wales Police are supporting a week-long campaign which recognises and raises awareness of the different roles within the Control Room.

Running from Monday 21st until Sunday 28th October, International Control Room Week aims to celebrate officers and staff who work in emergency service control rooms across the world.

International Control Room is running for its second year following a hugely successful inaugural week this time last year, where thousands of control room staff joined together in an extraordinary celebration of their work as the unseen frontline of the emergency services.

The Joint Communications Centre is a shared facility with the North Wales Fire and Rescue Service and is based in St Asaph. It is the beating heart of both emergency services with all call takers and dispatchers being the first point of contact for many who are in distress.

Superintendent Neil Thomas of North Wales Police said: “Our teams are the first point of contact for many people who are in need of our help, are vulnerable or maybe victims of crime. It’s down to the skills of the police communication operators to manage the initial call, to reassure the caller and obtain the facts and information needed to direct the correct response to the incident”.

“We are fully supportive of International Control Room week which gives us the opportunity to recognise and publicly thank our teams who do an amazing job supporting our communities.

“An emergency service control room is a unique place to work. It never stops and is constantly challenging and it takes a special kind of person to work in it. Someone resilient and empathetic, who can think on their feet and take control of what can be very distressing and challenging situations. They often deal with situations and incidents of which the majority of people will never encounter, and do so with great dignity. I am extremely proud of them.”

From dealing with missing people, people in mental health crisis threatening suicide, reports of violent and serious assaults, fatal road traffic collisions and at times, being on the end of undeserved verbal abuse – there is no ‘normal day’ in the control room, so throughout the week social media will be used to highlight some of our staff who work from the centre.

The social media posts will be accompanied with the hashtag #UnsungHeroes, and for every use of the hashtag, software company APD Communications will donate £1 to the mental health charity Mind so be sure to join in to help raise money.