Caerphilly - Caerphilly Council Offices Remain Closed While Register Office Opens For Appointment Only

Caerphilly - Caerphilly Council Offices Remain Closed While Register Office Opens For Appointment Only

Saturday 16th Jan 2021

While Caerphilly County Borough Council offices and Customer Services remain closed until further notice, the register office has opened for appointments.

Throughout lockdown, Caerphilly’s register office which is located at Penallta House, was closed to the public to keep residents and staff safe. As part of the re-opening process, the team have been working hard to introduce new safety measures to enable the register office to open for appointments and specific purposes.

Attendance at the register office, including for the proceedings to solemnise marriages or form civil partnerships, is strictly by appointment and no visitors will be able to enter Penallta House or use the grounds unless they have a valid reason to attend and have agreement to do so - access is strictly controlled.

Ceremonies can only be attended currently under strict Welsh Government regulations. Only those who can be accommodated in the room in which the legal proceedings take place, have a right to gather at the venue.

Caerphilly council has two rooms in the register office. One of these rooms can accommodate the couple plus 2 witnesses and the other can currently accommodate the couple plus 10 guests. For health and safety reasons, there are to be no additional guests for photographs in the grounds - the numbers permitted to attend and gather are only those allowed to attend the legal proceedings.

The main entrance to Penallta House is closed. Please use the car park alongside the ceremony room entrance which is located on the right-hand side of the building. Advice on how you gain entrance will be given when you make your appointment to attend. To make an appointment, contact the team on 01443 863478.

While the rest of our sites remain closed, residents can pay bills online at or over the phone on 01443866570. If you would rather pay in person, you can order a post office card online at or by calling 01443 866583. Post office cards can be used at any post office and used to pay:
  • Council tax
  • Housing rent
  • Business rates
  • Housing benefit overpayments
  • Other invoices (by prior agreement)
To apply for a post office card, please visit Cards can take up to 10 working days to be delivered, so you must continue to make payments by another method until you receive your card.

Cllr Colin Gordon, Cabinet Member for Corporate Services, said: “Our staff have worked tirelessly over the last few months to keep council services running during lockdown. It is great to be welcoming people back to our register office, but as we continue to protect our staff and residents, we are asking all those who visit to only do so with an appointment and follow the advice and signage around the building. I’d like to thank everyone for their patience during these challenging times.”