Cardiff Council Tops Residents' Satisfaction Chart

Cardiff Council Tops Residents' Satisfaction Chart


Saturday 26th Sep 2020


07/08/20

Cardiff residents are the happiest in Wales with their council's services a new Welsh Government survey has revealed.

The National Survey of Wales is a large scale survey of adults across the country, covering a range of topics such as wellbeing and people's views on public services.

In the reporting year from April 2019 to March 2020 the survey found that Cardiff residents were the most satisfied in Wales with services provided by their council.

When asked their views on whether their local authority provides high-quality services, 58% of surveyed residents in the capital replied that they agreed; 22% said they neither agreed or disagreed; and 21% disagreed.

Cardiff Council Cabinet Member for Finance, Modernisation and Performance said: "This is welcome news and good to see. Despite the huge cuts to our budget - with almost a quarter of a billion pounds made in savings over the past 10 years - we have always been intent on improving the Council's performance. This independent survey shows that we are moving in the right direction, but we won't rest here. I want residents to know that we are not complacent and that we are committed to ensuring they get the best value for money and the public services they deserve.

"This survey was conducted before the COVID-19 lockdown, which has really brought to the forefront of all our minds the absolute importance of good public services. I'm really proud of the dedication, work and courage displayed by all our staff who have gone to extraordinary lengths during the pandemic to ensure the effect of lockdown has been minimised on residents.   I want to take this opportunity to thank those workers again for all their efforts. But we won't look back, our aim is to always improve what we do for our city's residents." 

From 2016-17 onwards the National Survey for Wales also contains topics that were previously included in the Welsh Health Survey, the Arts in Wales Survey, the Welsh Outdoor Recreation Survey and the Active Adults Survey. The main reporting year runs from April each year to March the following year,with detailed results published annually.

The telephone survey involves over 1,000 people a month,with the topics updated each month. It covers a representative random sample of people aged 16+ across Wales, including people who are more difficult to reach and people who don't use the internet. 

The Office for Statistics Regulation has independently assessed the survey and confirmed that it meets National Statistics standards of trustworthiness, quality and value.

The full survey is available to view here:

https://gov.wales/national-survey-wales-results-viewer

 

 

 

Whether agree named local authority provides high quality services (revised question)

 

Local Authority

Agree

Neither agree nor disagree

Disagree

 

 

%

Lower CI

Upper CI

%

Lower CI

Upper CI

%

Lower CI

Upper CI

 

 

 

 

 

 

 

 

 

 

 

 

Cardiff

58

54

61

22

19

25

21

18

23

 

Gwynedd

57

52

63

22

17

26

21

17

26

 

Denbighshire

55

49

61

26

21

31

19

14

24

 

Rhondda Cynon Taf

54

50

59

20

17

24

25

22

29

 

Carmarthenshire

53

48

58

25

20

29

22

18

27

 

Conwy

52

46

58

25

19

30

23

18

28

 

Monmouthshire

52

45

58

19

14

24

29

24

35

 

Pembrokeshire

51

45

56

23

18

28

26

21

31

 

Flintshire

51

45

56

19

15

24

30

26

35

 

Torfaen

49

42

56

22

16

28

29

22

35

 

Isle of Anglesey

48

42

54

25

20

31

27

22

32

 

Neath Port Talbot

47

42

52

21

17

26

31

27

36

 

Vale of Glamorgan

46

40

52

28

23

34

26

20

31

 

Ceredigion

45

39

51

30

24

36

25

19

30

 

Caerphilly

44

39

49

25

21

30

31

26

35

 

Newport

44

38

50

24

19

29

32

26

37

 

Swansea

42

37

46

29

25

33

29

25

33

 

Merthyr Tydfil

37

31

44

23

18

29

39

33

46

 

Wrexham

34

29

40

30

24

36

36

30

41

 

Powys

34

31

38

29

26

32

36

33

40

 

Bridgend

34

28

39

23

18

28

43

38

49

 

Blaenau Gwent

29

23

34

21

16

26

51

45

57

 

National Survey for Wales, 2019-20.  Sample size:

10,100

 

 

 

 

 

 

 

 

 

 

 

Notes

 

 

 

 

 

 

 

 

 

 

 

 

Question: 'Derived variable - Local Authority'. 

Question: '[Name of local authority] provides high quality services.'. Introduced in 2019-20. Use this for analysis purposes..

 

 

Margin of error:

 

 

 

 

Precise (within +/- 2%)