Think Before You Dial 999

Think Before You Dial 999


Sunday 27th Sep 2020


Gwent Police is urging the public to think before you dial, as the 999 service has been busier than on New Year’s Eve for most of this week.

The 999 service has this week experienced a high volume of calls. Since Friday, August 7, the force control room have received more than 240 calls a day to the 999 service.

New Year’s Eve is usually the busiest period for 999 calls in the force. Last New Year’s Eve we received 246 emergency calls.

The highest volume of emergency calls in the past week was on Sunday, August 9, when we received 414 calls to our 999 service which is a 68 per cent increase on the call volume for New Year’s Eve in 2019.

Many people are dialling 999 to report issues that don’t warrant an emergency and we need to ensure we continue to respond to members of our community that need us urgently.

When to dial 999:

  • There is danger to life or property
  • Reporting a crime that is in progress
  • A suspect is nearby

Superintendent Michelle Booth, in charge of the First Point of Contact service, said: “We are urging members of our community to please think before you dial 999. During the past week we have experienced high volume of 999 calls; many of which are not emergencies.

“I have no doubt the recent hot weather and the ongoing health pandemic have played a part in the increase in calls. We understand that this is still a time of uncertainty in the community with the current health crisis but would urge residents before they dial 999, to think is this a policing matter or is there another agency I should be contacting?

“We want members of the community to work with us to help ensure those in need can receive police assistance as quickly as possible. Misusing the 999 service could be a matter of life or death for someone in our community.

“There are many different ways you can contact us with non-emergency queries including on our 101 non-emergency line and through direct messages on social media via Facebook and Twitter.

“During this unprecedented health crisis, we will continue to work alongside our partners to serve and protect our communities.”

#thinkbeforeyoudial #maketherightcall

Figures for the number of 999 calls this week: 

Friday 7th August – 380
Saturday 8th August – 395
Sunday 9th August – 414
Monday 10th August – 287
Tuesday 11th August - 305
Wednesday 12th August - 324
Thursday 13th August - 246

For general information or advice about COVID-19 people should visit https://www.gov.uk/ or https://phw.nhs.wales/