In response to the recent spike in the county borough staff have been redeployed to support priority areas. This repurposing of staff and balancing additional workload and resource pressures will inevitably have an impact on how services are delivered.
Staff from the contact centre continue to manage exceptionally high volumes of calls from residents and some of which have also been redeployed to support the Track Trace and Protect Team.
Other services across the authority are also facing unprecedented demand, public protection services such as Environmental Health, Trading Standards and Licensing are working with our licenced premises and businesses across the county to ensure that they remain compliant against the regulations.
Schools and free school meal deliveries also remain a key focus, a huge amount of resources is focused on ensuring pupils can remain safely in school and education settings and have access to the free school meal provision.
Cllr. Colin Gordon, Cabinet Member for Corporate Services said, “We are calling on the public and elected members to understand the huge pressures we are facing as an authority, staff are working around the clock to ensure that we are able to protect our community and manage the spread of this deadly virus. We are asking for some understanding that business as usual may take a little longer and services that were previously available may need to be temporarily suspended to help us manage the spread of Coronavirus. You have my assurance that we are doing all that we can to balance service delivery and our emergency response effort.”