Gwynedd Council Conducting A Survey On Its Services

Gwynedd Council Conducting A Survey On Its Services

Tuesday 9th Mar 2021

Gwynedd Council is conducting a survey to see how accessible and fair services are so that they can be improved for the future.


As a part of this consultation, the Council is asking people to fill in a questionnaire to share their experiences of using services and of applying for a job with Gwynedd Council.


The consultation’s findings will be a basis for how public services and staffing systems will be adapted and developed so as to ensure they meet the needs of everyone who uses them.


Councillor Nia Jeffreys, the Council’s Cabinet Member for Corporate Support said:


“Gwynedd Council offers a range of services for local people – from services which are familiar to everyone like recycling and waste collection, to specialist services that are relevant to particular groups of people like the homelessness services.


“Whatever the service, we need to avoid a situation where some people don’t make use of them because of barriers.


“Unfortunately, a large number of things can cause barriers. For example, if the service isn’t in a convenient location, for example it’s not near the bus stop and the individual who needs the service doesn’t drive.


“Some barriers can also be less obvious, such as letters that are difficult to understand or that someone feels uncomfortable asking for help.


“Because of the difficult times we’re living in, with more people than ever asking for Gwynedd Council services, it’s more important than ever that we make sure that they’re accessible and that there is no discrimination.”


As one of the county’s largest employers, with around 7,000 people working for the organisation, Gwynedd Council wants to make sure that its workforce reflects the local population and that there are no barriers preventing a range of people from all backgrounds from applying for jobs.


Councillor Jeffreys added: “We want to hear about local people’s experiences. I would urge people to take a couple of minutes to fill in questionnaires to help us improve our services - for the whole community.”


The questionnaire is available on the Council website:     


Paper copies, large print, Braille, other languages of the questionnaire are available by contacting or calling 01766 771000 to discuss your needs.