Important Update: New Waste / Recycling Collection Service

As you are aware, we’re currently rolling out the new waste / recycling collection service to 34,000 homes on the island. ‌​‌​‌​​​‍‌​‌​​‌‌‌‍‌​‌‌​​‌​‍‌​‌‌‌​‌‌‍‌​‌‌‌‌​​

Implementing these changes has led to a large number of enquiries from Anglesey residents. Our Waste Management team has not been able to respond to all of your enquiries as yet and we would like to sincerely apologise to those of you who have experienced delays. ‌​‌​‌​​​‍‌​‌​​‌‌‌‍‌​‌‌​​‌​‍‌​‌‌‌​‌‌‍‌​‌‌‌‌​​

Staff from other services are now being brought in to help colleagues in Waste Management in a bid to respond to the high demand of calls and emails being received. ‌​‌​‌​​​‍‌​‌​​‌‌‌‍‌​‌‌​​‌​‍‌​‌‌‌​‌‌‍‌​‌‌‌‌​​

We would ask you to please bear with us and we will respond to your enquiries as quickly as possible. If your enquiry is not urgent, please direct it to waste@anglesey.gov.uk ‌​‌​‌​​​‍‌​‌​​‌‌‌‍‌​‌‌​​‌​‍‌​‌‌‌​‌‌‍‌​‌‌‌‌​​

In response to some of the issues you’ve raised: ‌​‌​‌​​​‍‌​‌​​‌‌‌‍‌​‌‌​​‌​‍‌​‌‌‌​‌‌‍‌​‌‌‌‌​​

• With the new system taking time to bed in, we will ask our contractor, Biffa, to be more lenient with householders if they find wrong items in wrong boxes
• Residents who have not yet received their new orange recycling box should continue to recycle as per usual.
• Once the new orange box arrives householders should follow the new recycling system as explained in the information pack provided
• Nappy sacks will be distributed as quickly as possible to eligible homes who have filled in an application form
• White pouches should be distributed in the next few weeks

Trolley-Box Distribution ‌​‌​‌​​​‍‌​‌​​‌‌‌‍‌​‌‌​​‌​‍‌​‌‌‌​‌‌‍‌​‌‌‌‌​​

• A number of areas will receive trolley boxes which will service up to around 7,000 homes on Anglesey on a trial basis. The areas have been chosen in consultation with the Council’s waste collection contractor, Biffa, and cover a mix of areas and communities around the Island and follow two existing recycling rounds
• It is probable that some specific locations will not be suitable for trolley boxes for practical reasons eg, storage / access/ town centre areas. These properties will be issued with a stand-alone three box service.
• The success of the trial will be assessed and other properties may receive trolley boxes in future if funding allows

Thank you for your co-operation and patience. ‌​‌​‌​​​‍‌​‌​​‌‌‌‍‌​‌‌​​‌​‍‌​‌‌‌​‌‌‍‌​‌‌‌‌​​