Unsolicited call warning from Trading Standards

Trading Standards officers in Denbighshire are warning residents to be on their guard against potential scam phone calls advising of a council tax refund. ‌​‌​‌​​​‍‌​‌​​‌‌‌‍‌​‌‌​​‌​‍‌​‌‌‌​‌‌‍‌​‌‌‌‌​​

The warning comes after reports were received that residents are being telephoned and the caller has some personal information such as their name, address and council tax banding. ‌​‌​‌​​​‍‌​‌​​‌‌‌‍‌​‌‌​​‌​‍‌​‌‌‌​‌‌‍‌​‌‌‌‌​​

Emlyn Jones, Public Protection Manager said: “This appears to be a national scam or at least a variation on similar events reported nationally. Our advice is to put the phone down on these scammers and then report the call. Anyone concerned about their Council Tax account is able to get more help from calling 01824 706468. ‌​‌​‌​​​‍‌​‌​​‌‌‌‍‌​‌‌​​‌​‍‌​‌‌‌​‌‌‍‌​‌‌‌‌​​

If people think they’ve been scammed, or know someone who has fallen victim to a scam, they can get advice and report it to trading standards through the Citizens Advice consumer service on 03454 04 05 06, for the Welsh language service call 03454 04 05 05, or alternatively report it to Action Fraud on 0300 123 2040, to help stop it happening to others. ‌​‌​‌​​​‍‌​‌​​‌‌‌‍‌​‌‌​​‌​‍‌​‌‌‌​‌‌‍‌​‌‌‌‌​​