Continuing Improvements In Housing Repairs

There has been an increase in council tenants’ satisfaction of repair works undertaken across the Caerphilly county borough. ‌​‌​‌​​​‍‌​‌​​‌‌‌‍‌​‌‌​​‌​‍‌​‌‌‌​‌‌‍‌​‌‌‌‌​​

Caerphilly County Borough Council’s Caerphilly Homes team received 31,724 repair requests, including almost 7,500 emergency calls during the 2015/16 period. Of the tenants who responded to surveys of works undertaken 63% found the quality of service and communication and co-operation of staff involved was excellent, whilst 33% stated quality of service was good. No tenants responded to say that the overall rating they would give the services was poor. ‌​‌​‌​​​‍‌​‌​​‌‌‌‍‌​‌‌​​‌​‍‌​‌‌‌​‌‌‍‌​‌‌‌‌​​

The increase in satisfaction is the result of a number of changes to the ways requests are received and handled. An increased number of staff now undertake mobile working, which is being rolled out to include a pre-inspection for larger scale repairs. Increasingly residents are choosing and being encouraged to report a repair electronically, via email, to streamline the administration system and allocation of repair works to the correct member of staff. ‌​‌​‌​​​‍‌​‌​​‌‌‌‍‌​‌‌​​‌​‍‌​‌‌‌​‌‌‍‌​‌‌‌‌​​

Cllr. Dave Poole, Deputy Leader and Cabinet Member for Housing said: “Ensuring Caerphilly Homes are kept to the highest standard is extremely important to Caerphilly County Borough Council. I am pleased to see that an increased number of tenants are satisfied with the quality and timeliness of the repairs undertaken.” ‌​‌​‌​​​‍‌​‌​​‌‌‌‍‌​‌‌​​‌​‍‌​‌‌‌​‌‌‍‌​‌‌‌‌​​