PHONE SCAM – Fraudsters are posing as Council officers

Residents are being warned that fraudsters may be contacting residents by phone and posing as Council officers to try to get financial information. ‌​‌​‌​​​‍‌​‌​​‌‌‌‍‌​‌‌​​‌​‍‌​‌‌‌​‌‌‍‌​‌‌‌‌​​

The Council will never phone any resident by telephone and ask for financial details, and our advice is please do not get caught out and don’t be afraid to be rude and hang up the telephone to cold callers. ‌​‌​‌​​​‍‌​‌​​‌‌‌‍‌​‌‌​​‌​‍‌​‌‌‌​‌‌‍‌​‌‌‌‌​​

Cllr Daniel De’Ath, Cabinet Member for Skills, Safety, Engagement and Democracy, said: “If you receive a call from Cardiff Council asking for financial details – alarm bells should ring – as the Council doesn’t do this. We ask all residents, please don’t give any personal details to a cold caller. If someone claims to be from the Council, and you are not sure, ask for their name and the service area they work for and contact the Council to check their credentials. ‌​‌​‌​​​‍‌​‌​​‌‌‌‍‌​‌‌​​‌​‍‌​‌‌‌​‌‌‍‌​‌‌‌‌​​

“If you think you have been duped on the phone and you have given financial information, please call your bank immediately to block your accounts and contact the Citizens Consumer Helpline on 03454 04 05 06 (Cymraeg – 03454 04 05 05)” ‌​‌​‌​​​‍‌​‌​​‌‌‌‍‌​‌‌​​‌​‍‌​‌‌‌​‌‌‍‌​‌‌‌‌​​