Council To Launch App To Improve Customer Service

Monmouthshire County Council will launch a brand new app on Tuesday, 11th October to further improve its service to the community. ‌​‌​‌​​​‍‌​‌​​‌‌‌‍‌​‌‌​​‌​‍‌​‌‌‌​‌‌‍‌​‌‌‌‌​​

My Monmouthshire is a new way of communicating with customers by providing smartphone and web applications to enable self-service access. The app is an easy way to quickly contact the council and enables people to report an incident using a photo or a video from their phone. For example, residents may report a pot hole, dog fouling or a broken street light by capturing details and automatically submitting them. The My Monmouthshire app will also provide latest news updates from the council and features local service information such as waste collection days, job vacancies, bus timetables or school data. ‌​‌​‌​​​‍‌​‌​​‌‌‌‍‌​‌‌​​‌​‍‌​‌‌‌​‌‌‍‌​‌‌‌‌​​

All residents with smart phones are encouraged to download the app when it goes live on 11th October. To do so, visit your app store and simply download the My Monmouthshire app. ‌​‌​‌​​​‍‌​‌​​‌‌‌‍‌​‌‌​​‌​‍‌​‌‌‌​‌‌‍‌​‌‌‌‌​​

Cllr Bob Greenland, Monmouthshire’s cabinet member with responsibility for innovation said: “This fantastic initiative is part of a programme to improve customer service. The My Monmouthshire app will enable more and more people to engage with the council in real time. It will make it much easier for residents to access information and report any problems to us, so we can respond faster. I would urge everyone to download the My Monmouthshire app and tell their friends and family about it.” ‌​‌​‌​​​‍‌​‌​​‌‌‌‍‌​‌‌​​‌​‍‌​‌‌‌​‌‌‍‌​‌‌‌‌​​