Posted: Fri 14th Oct 2016

Council To Launch App To Improve Customer Service

This article is old - Published: Friday, Oct 14th, 2016

Monmouthshire County Council will launch a brand new app on Tuesday, 11th October to further improve its service to the community. ‌​‌​‌​​​‍‌​‌​​‌‌‌‍‌​‌‌​​‌​‍‌​‌‌‌​‌‌‍‌​‌‌‌‌​​

My Monmouthshire is a new way of communicating with customers by providing smartphone and web applications to enable self-service access. The app is an easy way to quickly contact the council and enables people to report an incident using a photo or a video from their phone. For example, residents may report a pot hole, dog fouling or a broken street light by capturing details and automatically submitting them. The My Monmouthshire app will also provide latest news updates from the council and features local service information such as waste collection days, job vacancies, bus timetables or school data. ‌​‌​‌​​​‍‌​‌​​‌‌‌‍‌​‌‌​​‌​‍‌​‌‌‌​‌‌‍‌​‌‌‌‌​​

All residents with smart phones are encouraged to download the app when it goes live on 11th October. To do so, visit your app store and simply download the My Monmouthshire app. ‌​‌​‌​​​‍‌​‌​​‌‌‌‍‌​‌‌​​‌​‍‌​‌‌‌​‌‌‍‌​‌‌‌‌​​

Cllr Bob Greenland, Monmouthshire’s cabinet member with responsibility for innovation said: “This fantastic initiative is part of a programme to improve customer service. The My Monmouthshire app will enable more and more people to engage with the council in real time. It will make it much easier for residents to access information and report any problems to us, so we can respond faster. I would urge everyone to download the My Monmouthshire app and tell their friends and family about it.” ‌​‌​‌​​​‍‌​‌​​‌‌‌‍‌​‌‌​​‌​‍‌​‌‌‌​‌‌‍‌​‌‌‌‌​​



Spotted something? Got a story? Email News@News.Wales



More from Monmouthshire Council

Pub in Caldicot Granted Permission for New Sign and Lighting

Monmouthshire Council

Planners Approve Conversion of Traditional Barn near Abergavenny

Monmouthshire Council

Poultry Farmer Granted Approval for New Track in Monmouthshire

Monmouthshire Council

Children Preferring Processed Food Over Free School Dinners, Suggests Report

Monmouthshire Council

Gwent Council Agrees Ban on Dogs in Play Parks and Sports Pitches

Monmouthshire Council

Council U-turn on Milk Contract to Local Supplier

Monmouthshire Council

Latest from News.Wales

New permission granted to convert offices above former dental surgery in Pontypool to flats

Torfaen Council

Developer Submits Plans for 14 New Homes in Rural Denbighshire Village

Denbighshire Council

Plans for Redevelopment of Historic Industrial Land by River Tawe in Swansea Include New Restaurant, Cafe, and More

Swansea Council

Plans submitted to convert Cardiff office block into student flats

Cardiff Council

Opening Date for Cardiff’s New Bus Station Expected “In the Coming Weeks”

Cardiff Council

Councillor calls for compensation for sub-contractors affected by failed housing scheme

Powys Council