‘My Account’ users top 20,000!

It’s quick and easy, and more than 20,000 people in Pembrokeshire have now signed up for it. ‌​‌​‌​​​‍‌​‌​​‌‌‌‍‌​‌‌​​‌​‍‌​‌‌‌​‌‌‍‌​‌‌‌‌​​

‘My Account’ is Pembrokeshire County Council’s online facility helping people to access services. ‌​‌​‌​​​‍‌​‌​​‌‌‌‍‌​‌‌​​‌​‍‌​‌‌‌​‌‌‍‌​‌‌‌‌​​

Since it was launched just over two years ago the number of users has grown steadily, topping 20,000 earlier this week. ‌​‌​‌​​​‍‌​‌​​‌‌‌‍‌​‌‌​​‌​‍‌​‌‌‌​‌‌‍‌​‌‌‌‌​​

“The feedback from residents is very positive, saying that the service is simple to use, saves them time and provides useful information,” said Gareth Johnson, the County Council’s web manager. ‌​‌​‌​​​‍‌​‌​​‌‌‌‍‌​‌‌​​‌​‍‌​‌‌‌​‌‌‍‌​‌‌‌‌​​

‘My Account’ provides members of the public with access to a range of Council services, 24 hours a day, seven days a week. ‌​‌​‌​​​‍‌​‌​​‌‌‌‍‌​‌‌​​‌​‍‌​‌‌‌​‌‌‍‌​‌‌‌‌​​

The newest feature is the Council Tax e-Billing facility which allows residents to receive their council tax bill online rather than through the post. ‌​‌​‌​​​‍‌​‌​​‌‌‌‍‌​‌‌​​‌​‍‌​‌‌‌​‌‌‍‌​‌‌‌‌​​

Gareth said: “e-Billing makes it quicker and easier for residents to find all the information they need about their council tax account online. It is completely secure, free and simple to use. ‌​‌​‌​​​‍‌​‌​​‌‌‌‍‌​‌‌​​‌​‍‌​‌‌‌​‌‌‍‌​‌‌‌‌​​

“Signing up for the new service means that residents can view a full statement of their council tax account, a list of payments due and the amount, plus print out copy bills if required. ‌​‌​‌​​​‍‌​‌​​‌‌‌‍‌​‌‌​​‌​‍‌​‌‌‌​‌‌‍‌​‌‌‌‌​​

“It also provides a swift and easy way of making and managing council tax payments and helps protect the environment by saving paper.” ‌​‌​‌​​​‍‌​‌​​‌‌‌‍‌​‌‌​​‌​‍‌​‌‌‌​‌‌‍‌​‌‌‌‌​​

He added: “Residents who sign up for Council Tax e-Billing before 11th March 2016 will be entered into a free prize draw to win a Vodafone Smart Tab 4G (kindly donated by Vodafone UK).” ‌​‌​‌​​​‍‌​‌​​‌‌‌‍‌​‌‌​​‌​‍‌​‌‌‌​‌‌‍‌​‌‌‌‌​​

The e-Billing facility is one of the many improvements being made to the Council’s online services. ‌​‌​‌​​​‍‌​‌​​‌‌‌‍‌​‌‌​​‌​‍‌​‌‌‌​‌‌‍‌​‌‌‌‌​​

Other services include being able to request a bulky goods collection, report a broken streetlight, apply for copy certificates, pay housing rent, and much more besides. ‌​‌​‌​​​‍‌​‌​​‌‌‌‍‌​‌‌​​‌​‍‌​‌‌‌​‌‌‍‌​‌‌‌‌​​

Users can also receive notifications if the Cleddau Bridge or their local school need to close; get reminders of their waste and recycling collections, find their nearest recycling point and more. ‌​‌​‌​​​‍‌​‌​​‌‌‌‍‌​‌‌​​‌​‍‌​‌‌‌​‌‌‍‌​‌‌‌‌​​

Gareth said: “We are always happy to receive ideas of how the service can be improved and expanded. Suggestions can be emailed to us at webteam@pembrokeshire.gov.uk” ‌​‌​‌​​​‍‌​‌​​‌‌‌‍‌​‌‌​​‌​‍‌​‌‌‌​‌‌‍‌​‌‌‌‌​​

If you haven’t signed up for ‘My Account’ yet, you can activate your account by visiting Pembrokeshire County Council’s website at www.pembrokeshire.gov.uk/myaccount ‌​‌​‌​​​‍‌​‌​​‌‌‌‍‌​‌‌​​‌​‍‌​‌‌‌​‌‌‍‌​‌‌‌‌​​

For more information on e-Billing, view: www.pembrokeshire.gov.uk/ebilling ‌​‌​‌​​​‍‌​‌​​‌‌‌‍‌​‌‌​​‌​‍‌​‌‌‌​‌‌‍‌​‌‌‌‌​​