Posted: Tue 20th Feb 2024

Torfaen Business Support Service Receives Positive Feedback After First Year /
This article is old - Published: Tuesday, Feb 20th, 2024

A SUPPORT service for businesses in Torfaen has been described as having “performed well” during its first year in operation. 
Torfaen Business Direct, which launched in March 2023, is intended to be a one-stop shop for business advice and simplify the process for existing businesses and start up companies contacting the council. 
Since launching it has had contact with 370 businesses and received enquiries from how to register with environmental health to support in finding new premises. It can also offer advice on grants. 
The service is promoted across social media and through newsletters and hosts business events. It is funded, through to 2025, by the UK Government’s Shared Prosperity Fund. 
That funding has provided a third member of staff to provide the service and also covers the £10,349 annual licensing fee for the Business Customer Relationship Management (CRM) system which manages enquiries and is also used for analysis. 
The council is considering replacing the CRM system with the My Council Service tool it already uses for enquiries from residents as it says there is some duplication and as the service for residents is already funded it will make the business system more financially secure. 
The council’s prosperous communities overview and scrutiny committee considered the service’s first year of operation at its February meeting and said it was satisfied with the officers’ assessment it had “performed well”. 
Blaenavon independent Councillor Nick Horler said he was concerned that work could “potentially be lost” if the funding is withdrawn after 2025 but was told it is expected officers will update the committee on any such risk. 
The committee has also asked to be updated on the number of enquiries related to starting a business and how many are then established. ‌​‌​‌​​​‍‌​‌​​‌‌‌‍‌​‌‌​​‌​‍‌​‌‌‌​‌‌‍‌​‌‌‌‌​​

Spotted something? Got a story? Email News@News.Wales

More from Torfaen Council

Potential Shared Chief Executive Post Proposed for Torfaen and Blaenau Gwent councils

Torfaen Council

Radical Plan to Remove For-Profit Providers from Caring for Wales’ Vulnerable Children “Up in the Air”

Torfaen Council

Couple Given Permission to Transform Overgrown Wasteland into Private Garden for Growing Fruits and Vegetables

Torfaen Council

Burial and Cemetery Fees Increase in Torfaen After Four Years

Torfaen Council

New permission granted to convert offices above former dental surgery in Pontypool to flats

Torfaen Council

New Allegations of Sexual Misconduct at Gwent Police Spark Calls for External Chief Appointment

Torfaen Council

Latest from News.Wales

Pembrokeshire County Council Leader David Simpson to Stand Down Next Month

Pembrokeshire Council

Potential Shared Chief Executive Post Proposed for Torfaen and Blaenau Gwent councils

Torfaen Council

Electric Car Advocate Calls for Transition to Battery-Powered Fleet in Carmarthenshire

Carmarthenshire Council

Preferred Sites for Gypsy Travellers in Monmouthshire to be Identified This Summer

Monmouthshire Council

School Rebuild Plans Near Barry Set for Approval

Vale of Glamorgan Council

Taxi Fares in Neath Port Talbot Borough Could Rise Soon

Neath Port Talbot Council