Overall User Satisfaction Provided By North Wales Police

Victim satisfaction with the quality of service provided by North Wales Police is the highest it’s been for five years with the latest data showing the force to be one of the most improved in England and Wales. ‌​‌​‌​​​‍‌​‌​​‌‌‌‍‌​‌‌​​‌​‍‌​‌‌‌​‌‌‍‌​‌‌‌‌​​

Overall user satisfaction with the action, follow up, treatment and whole experience provided by North Wales Police has steadily risen, significantly improving the Force’s national ranking over the last two years. ‌​‌​‌​​​‍‌​‌​​‌‌‌‍‌​‌‌​​‌​‍‌​‌‌‌​‌‌‍‌​‌‌‌‌​​

Over the same period confidence levels in North Wales Police increased to 93%. ‌​‌​‌​​​‍‌​‌​​‌‌‌‍‌​‌‌​​‌​‍‌​‌‌‌​‌‌‍‌​‌‌‌‌​​

Assistant Chief Constable Richard Debicki said: “North Wales Police is committed to providing a service which responds professionally and appropriately to the needs of victims. Each one is individual and we take pride in providing a high quality service regardless of why or how they have contacted us. ‌​‌​‌​​​‍‌​‌​​‌‌‌‍‌​‌‌​​‌​‍‌​‌‌‌​‌‌‍‌​‌‌‌‌​​

“One of the main factors associated with overall user satisfaction is police actions. It matters to North Wales Police that people are confident that they will be treated seriously and fairly when they contact us and that they are kept informed about what’s happening. ‌​‌​‌​​​‍‌​‌​​‌‌‌‍‌​‌‌​​‌​‍‌​‌‌‌​‌‌‍‌​‌‌‌‌​​

“Police treatment is also closely related to overall victim satisfaction. Satisfaction with the way people feel they are treated currently stands at 95% of respondents, which is clearly very encouraging. Another factor that influences overall satisfaction is police follow up, after care service, which currently stands at 80%, taking us to 7th nationally in this area.” ‌​‌​‌​​​‍‌​‌​​‌‌‌‍‌​‌‌​​‌​‍‌​‌‌‌​‌‌‍‌​‌‌‌‌​​

Over the past two years North Wales Police has adopted an “It matters “ approach designed to improve the quality of service it provides. ‌​‌​‌​​​‍‌​‌​​‌‌‌‍‌​‌‌​​‌​‍‌​‌‌‌​‌‌‍‌​‌‌‌‌​​

It matters that people are treated fairly, with dignity and respect, that they know how to contact us and that they are kept informed of what’s happening with their case. ‌​‌​‌​​​‍‌​‌​​‌‌‌‍‌​‌‌​​‌​‍‌​‌‌‌​‌‌‍‌​‌‌‌‌​​

ACC Debicki said: “These changes have placed North Wales Police as one of the most improved forces nationally in terms of the delivery of service, although we still want to go further to be as good as we can be as an organisation. North Wales Police has a long standing track record of consistently reducing crime – however, we recognise that good crime reduction needs to be matched with the provision of excellent service. ‌​‌​‌​​​‍‌​‌​​‌‌‌‍‌​‌‌​​‌​‍‌​‌‌‌​‌‌‍‌​‌‌‌‌​​

“We have worked hard to ensure that people who call for our help are provided with excellent policing services and it is a credit to the efforts of officers and staff to now be amongst the best police forces for follow up and that the position overall has improved so much.” ‌​‌​‌​​​‍‌​‌​​‌‌‌‍‌​‌‌​​‌​‍‌​‌‌‌​‌‌‍‌​‌‌‌‌​​

North Wales Police and Crime Commissioner Winston Roddick CB QC said: “I am pleased to see such positive results. Last year I opened the new Victim Help Centre, which is a one-stop shop catering for the needs of victims across North Wales. ‌​‌​‌​​​‍‌​‌​​‌‌‌‍‌​‌‌​​‌​‍‌​‌‌‌​‌‌‍‌​‌‌‌‌​​

“It is the only centre of its kind in the UK and is already making a real difference and holds the needs and interests of victims at its very core. It was established as the result of a needs assessment which identified gaps in our service to victims. My overriding objective is to keep victims at the heart of everything we do – and this approach is not rhetoric but a commitment.” ‌​‌​‌​​​‍‌​‌​​‌‌‌‍‌​‌‌​​‌​‍‌​‌‌‌​‌‌‍‌​‌‌‌‌​​