Posted: Thu 16th Jun 2016

Caerphilly Homes Task Group Launches New Tenant Participation Strategy

news.wales / newyddion.cymru
This article is old - Published: Thursday, Jun 16th, 2016

Caerphilly Homes has drafted a new Tenant Participation Strategy. It is hoped that the new strategy will improve the services offered to current and future tenants, through a number of new key objectives. ‌​‌​‌​​​‍‌​‌​​‌‌‌‍‌​‌‌​​‌​‍‌​‌‌‌​‌‌‍‌​‌‌‌‌​​

The purpose of the Tenant Participation Strategy 2016 – 2019 is “to have tenant driven and continually improving services”. In order to support this, 4 objectives have been created to underpin the strategy. These are: – ‌​‌​‌​​​‍‌​‌​​‌‌‌‍‌​‌‌​​‌​‍‌​‌‌‌​‌‌‍‌​‌‌‌‌​​

  1. Understand the needs of current and future tenants
  2. Turn feedback received into information that will support the improvement of services
  3. Deliver effective two-way communication between Caerphilly Homes and tenants
  4. Review the effectiveness of the tenant participation service and to update approach based on evidence

The strategy was formulated following a series of workshops with staff and tenants, as well as a review of lessons learnt from the delivery of the previous Tenant Participation Strategy. These have been used to inform the development of the new strategy. ‌​‌​‌​​​‍‌​‌​​‌‌‌‍‌​‌‌​​‌​‍‌​‌‌‌​‌‌‍‌​‌‌‌‌​​

The Tenant and Community Involvement Team engaged with staff and tenants to develop a strategy that would support the delivery of good, continually improving housing services. ‌​‌​‌​​​‍‌​‌​​‌‌‌‍‌​‌‌​​‌​‍‌​‌‌‌​‌‌‍‌​‌‌‌‌​​

Tenant Participation Strategy 2016 – 2019 (PDF) ‌​‌​‌​​​‍‌​‌​​‌‌‌‍‌​‌‌​​‌​‍‌​‌‌‌​‌‌‍‌​‌‌‌‌​​

Cllr David Poole, Cabinet Member for Housing said: “The new Tenant Participation Strategy is fully focused on the needs of tenants and how we can effectively engage with our tenants to capture their views and experiences and use these to inform the way that we improve the delivery of the service. I look forward to seeing the implementation of the new strategy in the future”. ‌​‌​‌​​​‍‌​‌​​‌‌‌‍‌​‌‌​​‌​‍‌​‌‌‌​‌‌‍‌​‌‌‌‌​​



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